Moreland House Care Home

Moreland House Care Home

Application: Healthcare & Residential
Client: Abbey Total Care Group

Moreland House care home in Hornchurch, Essex, is a part-new build, part-renovated building owned by London care home operator, Abbey Total Care Group.

Jaga UK devised a bespoke heating system that helped the home to translate the efficiency benefits of its air source heat pumps into comfortable temperatures for the building’s residents.


Moreland House is one of eleven safe, comfortable, and sustainable care homes run by Abbey Total Care Group, one of London’s leading care home companies.  Managers had opted for an air source heat pump system to supply energy, which was installed as part of the Renewable Heat Incentive (RHI).

Traditionally, this sector has favoured air source heat pumps due to lower capital costs and the potential to achieve higher energy efficiencies. The installation was a success and the team were rewarded by winning the prize for Commercial Air Source Installation of the Year at the National Heat Pump Awards 2014.

Moreland House needed a heating system that would complement the heat pumps and Low Surface Temperature (LST) radiators were seen as the perfect solution. A key priority was that products must be fit for purpose, energy efficient and safe for vulnerable residents and visitors.

Having worked closely with Jaga on previous projects, Abbey Total Care Group trusted the recommendations put forward for the Jaga Tempo DBE. The wall-mounted radiators were installed throughout Moreland House, including the bedrooms, corridors and communal lounge areas.

Jaga Tempo DBE works efficiently with low flow temperature heating systems, such as air and ground source heat pumps, due largely to the extra output capacity generated through Jaga’s Dynamic Boost Effect (DBE) technology. This consists of small fans being attached to the heat exchanger which draw air over the element – working quietly to improve the radiator’s output, efficiency and responsiveness, as and when an extra heat boost might be required.

In addition to this, the radiators feature Jaga’s sustainable Low-H₂O technology. This means that the radiators are low mass and low water content, requiring just a tenth of the water required by standard steel panel radiators, and reducing energy costs by as much as 16% according to BRE.

To ensure the safety of the residents should they come into contact with the radiator, the Tempo DBE features cool-to-touch panelling and was installed without any exposed components. In elderly care homes – where physical frailties and conditions such as dementia make occupants extremely vulnerable to potential risks – the low surface temperature radiators provide the peace of mind to care staff and the residents’ families that the risk of burn injuries is minimised.

Rising energy costs mean that care homes must start considering ways of reducing fuel consumption. By utilising government schemes such as the RHI to fund the installation of energy efficient heating systems, care homes can make significant savings that will ultimately benefit their residents.

When systems such as heat pumps are combined with safe, low flow compatible radiators, the perfect balance of occupant comfort and sustainability can be achieved.


Kartik Patel, operations manager at Abbey Total Care Group said: “We have established a strong working relationship with Jaga UK at several of our care homes and Moreland House was no different, Low surface temperature radiators were essential to protect our residents – whose care always comes first – but efficient performance in conjunction with the heat pump was vital too.

“Our company’s philosophy is built around helping elderly residents enjoy their autumn years to the fullest. Part of that is to ensure that their living environment is as safe and comfortable as possible, and it is imperative that they experience perfect temperatures at all times. With Jaga UK radiators in place, we have found the perfect, all-encompassing solution for our own, and more importantly, the residents’ heating requirements.”

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